Refund policy

Exchanges

We have a 7-day exchange policy, which means you have 7 days after receiving your items to request an exchange. Once your exchange request has been accepted, you have another 7 days to ship the items back to us. If 7 days pass and you still have not shipped the items to exchange then we will void your shipping label.

Exchanges have a $5 flat rate for each return label. Initial shipping costs will not be refunded. Please pack your item in it's original clear ziplock bag, then the items can be put into any polymailer/mailing envelope. If you do not return it in its clear ziplock bag, an additional $1 will be deducted for each item not in its bag. If you decide too do two separate returns for an exchange then you will be charged for two labels. The flat rate is to help us partially cover costs for shipping as prices have gone up since COVID. Thank you for understanding! 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Please make sure that your scrubs are free of pet hair, human hair, deodorant stains and any stains in general or fragrance please. The scrubs were sent to you in great condition so please do not return them in poor condition. Sale items are not eligible for exchanges.

To start an exchange, you can contact us at info@pnkscrubs.com. If it is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any questions at info@pnkscrubs.com 

The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, we will ship out your requested items and provide a new tracking link. Sale items are not eligible for exchanges.